Questions about games, deposits, withdrawals or your account? Contact our support team for help with account-related issues, technical concerns or general feedback. Choose the channel that suits you: email, phone or live chat. For payment queries, include the payment method and transaction details when you get in touch. Please don’t send passwords or full card details by email. Our team is available around the clock for customer support, with general enquiries handled during Australian business hours.
| Department | Contact |
|---|---|
| Customer support | [email protected] |
| General enquiries | [email protected] |
| Affiliate enquiries | [email protected] |
| Payments | [email protected] |
| Phone | +61 2 4873 6195 |
| Working hours | Support: 24/7; general enquiries: Mon-Fri, 09:00-18:00 AEST |
Contact by email
Email is the preferred contact method for detailed requests, account-related issues, or enquiries that need an explanation or supporting documents. Include a clear subject line and make sure your contact details are up to date so we can respond without unnecessary delays. Avoid sending sensitive account information unless it is specifically requested through an appropriate channel.
Submit your enquiry
Response Time
Send your support request through live chat or email and include your account details where relevant. Most inquiries are answered within one business day. More complex issues may take longer depending on their nature, so please allow extra time for a response. Live chat is available 24/7 for assistance.
Feedback
Have a suggestion, feedback or an idea for improving the website? Send it through to us. We read every message carefully and use your comments to help improve the service, site features and overall user experience. Whether it’s a small change or something you’d like to see added, we’d be glad to hear from you.